Not an insurance policy
No underwriter, no regulated product. What you promise the customer is your own commitment, so word it carefully and check it locally.
BUILT FOR SHOPIFY · 4.6★ FROM 131 REVIEWS
Simply Shipping Protection
Simply Shipping Protection adds an opt-in shipping protection fee to a Shopify cart, side cart, checkout or post-purchase page, and keeps the whole fee with the merchant rather than an underwriter. Claims are filed and settled inside the app — as a refund, a reorder or store credit. It is free to install, carries the Built for Shopify badge, and is rated 4.6 from 131 reviews.
IN SHORT
- Customers opt into a shipping protection fee at the cart, side cart, checkout or post-purchase.
- The merchant keeps the full fee — this is self-served protection, not a policy resold on behalf of an underwriter.
- The flip side is that the merchant carries the claims: every payout comes out of the same pocket the fee went into.
- Claims are filed through a widget on any page and settled in-app as a refund, a reorder or store credit.
- Free to install with a 10% charge on the protection product price; flat monthly plans from $4.99 replace that charge at volume.
What it does
Shipping protection is usually sold to merchants as free revenue. It is not free — it is revenue with a liability attached, and the whole question is whether the fee you collect is larger than the claims you pay.
What this app does is put both sides of that trade in your hands. You choose the fee, fixed or a percentage. You choose where the toggle appears — cart, side cart, checkout or post-purchase. You keep the entire fee, because there is no third party taking a cut. And when a parcel goes missing, the claim comes to your dashboard and you settle it, as a refund, a reorder or store credit.
The dashboard tracks the fee collected against the claims paid, which is the only number that tells you whether the programme is working.
- Category
- Warranties and insurance
- Rating
- 4.6 from 131 reviews
- Badge
- Built for Shopify
- Pricing
- Free to install, then $4.99–$49.99/month
- Developer
- Lucent Innovation
Self-served against a third-party policy
Neither is the right answer for everyone. The variable is your claim rate, and you will not know it until you have run a quarter.
| This app (self-served) | A third-party policy | |
|---|---|---|
| Who keeps the fee | You, all of it | The provider, minus your share |
| Who pays the claim | You | The provider |
| Who decides the claim | You | The provider |
| Exposure | Unbounded until you cap it | Transferred |
| Margin at a low claim rate | Close to the whole fee | A revenue share |
| Customer experience | Yours to design | Theirs |
The uncomfortable version: self-served protection is a bet that your fulfilment is good. If your parcels arrive, it is close to pure margin. If they do not, you have just added a mechanism for your customers to invoice you for a problem in your own supply chain — which is a logistics problem, not an app one.
On the listing
- Fixed or percentage pricing, shown as a toggle with an opt-in popup
- Widgets on the cart, side cart, checkout or post-purchase page
- A claims widget you can place on any page of the store
- Claims settled with refunds, reorders or credits through built-in integrations
- A dashboard tracking revenue and claims in one place
Plans
The free tier takes 10% of the protection price; the paid plans swap that for a flat fee and an order cap.
Free Tier
Free to install
- Automatic installation
- Email and chat support
- Fixed and percentage pricing
- Claim management
Starter
$4.99/month
- Automatic installation
- Email and chat support
- Fixed and percentage pricing
Basic
$19.99/month
- Expert support
- Email SMTP customization on request
- App UI customization
- Shopify expert onboarding
Advance
$49.99/month
- Expert support
- Email SMTP customization on request
- App UI customization
- Shopify expert onboarding
Works with
CheckoutShopify AdminCart DrawerSlide CartiCart DrawerRebuyGrowaveYotpo
What it is not
Not a carrier claim
Recovering from the carrier is a separate process with its own deadlines. This app manages your customer’s claim, not yours.
Not free money
Every opt-in is a contingent liability. If you have not modelled your claim rate, you have priced the fee by guessing.
Not a fix for bad fulfilment
If lost parcels are common enough for protection to pay for itself, the parcels are the problem worth solving.
Protection questions
Is this insurance?
No, and the distinction matters. There is no underwriter and no policy. You are charging customers an optional fee and committing to make good on lost, stolen or damaged deliveries out of that pool. That is a commercial arrangement between you and your customer, so what you promise in writing is your obligation — check it against consumer law in the markets you sell to.
How is this different from Route or Seel?
Those are third parties: they collect the premium, carry the risk and handle the claim, and you receive a share. Here you keep the whole fee and carry the whole risk. Which is better depends entirely on your claim rate — at a low rate the fee is close to margin, and at a high one you are self-insuring a loss you have not modelled.
Where does the opt-in appear?
Cart, side cart, checkout, or post-purchase — configurable, with a toggle and an opt-in popup. It works with the common drawer and upsell apps: Cart Drawer, Slide Cart, iCart Drawer, Rebuy, Growave and Yotpo.
How do customers file a claim?
Through a claims widget you can place on any page of the store. Claims land in the app dashboard, and you settle each one with a refund, a reorder or store credit.
Should we charge a fixed fee or a percentage?
Both are supported. A percentage tracks order value, which matches your actual exposure and is the usual choice above a wide basket range. A fixed fee is easier for customers to reason about and tends to opt in better on a narrow one. The honest answer is that you should price it from your own claim rate, which you will not know until you have run it for a quarter.
What happens to the 10% charge on the free tier?
The free tier is free to install and takes 10% of the shipping protection product price. The paid plans replace that with a flat monthly fee and an order cap — $4.99 for 50 insured orders a month, $19.99 for 200, $49.99 for 500 — so the crossover is arithmetic you can do from your own numbers.
NEXT STEP
Work out whether it pays
Send us your claim rate, your average order value and where your parcels go. We will tell you whether self-served protection is worth running before you install anything.