Not a 3PL integration
It buys labels and tracks requests. Putting the stock back on the shelf is your warehouse system’s job — the Pro plan opens an API for that.
RETURNS AND EXCHANGES · 4.7★ FROM 3 REVIEWS
Reverto
Reverto gives a Shopify store a branded returns portal and puts returns, exchanges, order cancellations and single line-item cancellations on one dashboard. Return rules, windows and refund methods are set per region, and the app connects to nineteen carrier and logistics platforms for the label side. It is free to install and rated 4.7 on the Shopify App Store.
IN SHORT
- Reverto puts returns, exchanges, order cancellations and single line-item cancellations on one dashboard.
- Customers use a branded returns portal tied to Shopify customer accounts rather than emailing your support inbox.
- Return rules, windows, reasons and non-returnable items are set per country or region.
- The exchange path can offer store credit or a swap before it offers a refund, which is where the money is saved.
- Free to install with 10 requests a month; paid plans run $14.99, $44.99 and $144.99 with 60, 180 and 450 requests, plus $0.20 per request above the cap.
What it does
Returns are handled badly in most stores for a structural reason: the request arrives by email, the decision is made by whoever reads it, the label is bought in a different tab, and the refund is issued in a third. Nothing is recorded in a form you can report on, so nobody knows the return rate by variant.
Reverto collapses that into one flow. The customer uses a branded portal tied to their Shopify account. Your rules — windows, reasons, non-returnable items, and different policies by country — decide what they are offered before anyone reads anything. Exchanges and store credit are presented ahead of a refund. The label comes from the carrier account you already have.
Cancellations sit in the same place, including cancelling one line from a multi-item order, which is the request that otherwise always becomes a support ticket.
- Category
- Returns and exchanges
- Rating
- 4.7 from 3 reviews
- Carriers
- 19 logistics platforms
- Pricing
- Free to install, then $14.99–$144.99/month
- Developer
- Lucent Innovation
How a return runs
Five stages. The third is the one that decides whether the revenue stays.
- 01
Customer opens the portal
A branded returns page tied to Shopify customer accounts. They pick the order, the items, and a reason from the list you defined.
- 02
Rules decide
Return windows, non-returnable items, and rules by country or region are evaluated before anything reaches a human. Requests can be auto-approved or auto-rejected on the paid plans.
- 03
An offer, before a refund
A swap for a different item, an exchange of one item for several, or store credit with an incentive attached. This is the stage that decides whether the revenue stays in the business.
- 04
The label
Connected to your existing carrier account — nineteen logistics platforms are supported, from FedEx and UPS to Delhivery, Shiprocket and Australia Post.
- 05
Settle and notify
Refund by the method you choose, and keep the customer updated by email throughout, or by WhatsApp and SMS on the Growth plan and above.
On the listing
- Returns, exchanges, cancellations and line-item cancellations on one platform
- Rules, refunds and policies you set yourself, with automation on top
- Cancel an individual item from a bulk order
- Connections to nineteen logistics platforms including FedEx and Australia Post
- Personalised customer emails from prebuilt templates
Plans
Priced by request volume. Past a plan's quota it is $0.20 per additional return, cancellation or exchange.
Free
Free to install
- Your own branded returns page
- All returns on one dashboard
- Automatic email updates to customers
- Return deadlines and reasons
- Sync with Shopify customer accounts
- Block returns on specific items
Starter
$14.99/month
- Everything in Free
- Auto-approve or reject requests
- Swap for a different item
- Return offers that keep the sale
- Rules by country or region
- Shipping and logistics connections
Growth
$44.99/month
- Everything in Starter
- Return one item, exchange for several
- Payment and logistics providers
- Multi-language returns portal
- Store credit incentives
- Cancel a single item from an order
- WhatsApp and SMS notifications
Pro
$144.99/month
- Everything in Growth
- Plug in your own warehouse system
- Refund via any method you choose
- Full API access
- Build your own logistics integration
- Dedicated account and revenue manager
Works with
Customer accountsFedExUPSUSPSShipstationShippoEasyshipEasypostShipengineSendleAustralia PostNZ PostDelhiveryShiprocketNimbusPostFYNDOrdoroStampsOTOShip&co
What it is not
Not a reason to return less
Return rate is set by product pages, sizing and photography. A portal changes what a return becomes, not how many you get.
Not needed by everyone
Shopify’s native returns cover a single-market store with a simple policy. Buy this when exchanges, regions or cancellations are the problem.
Not free at volume
The quotas are real and the overage is $0.20 a request. Count your monthly returns before you pick a plan.
Returns questions
What does Shopify already do for returns?
Shopify has native returns: a customer can request one from their account, and you can approve it and issue a return label. What it does not do well is exchanges, partial cancellations, region-specific rules, offers designed to retain the revenue, or a portal that looks like your brand. That gap is what this app fills — if none of it applies to you, use the native flow.
Can customers cancel a single item from an order?
Yes, on the Growth plan and above — line-item cancellation from a multi-item order, rather than cancelling the whole thing. It is a small feature that removes a disproportionate amount of support work on stores with large baskets.
Which carriers does it connect to?
Nineteen platforms, spanning North America, Europe, Australasia and India: FedEx, UPS, USPS, Shipstation, Shippo, Easyship, Easypost, Shipengine, Sendle, Australia Post, NZ Post, Delhivery, Shiprocket, NimbusPost, FYND, Ordoro, Stamps, OTO and Ship&co. The Pro plan adds a path to build your own integration.
How does the request pricing work?
Each plan includes a monthly quota of return, cancellation and exchange requests — 10 on Free, 60 on Starter, 180 on Growth, 450 on Pro. Past the quota it is $0.20 per additional request. SMS and WhatsApp notifications are charged on usage separately.
Will offering easier returns increase our return rate?
Usually yes, slightly — and that is generally the right trade. The returns rate is mostly set by your product pages and your sizing, not your portal. What a good portal changes is how many of those returns become an exchange or store credit instead of a refund, and how many become a support ticket.
Does it feed returns data back anywhere?
It tracks why customers return products, which is the part most teams never look at. Return reasons are product data — a single variant with a standout return rate is usually a sizing or a photography problem you can fix once.
Where it stops and we start
A portal is the front of a returns operation. Behind it sit restocking, refund reconciliation and the inventory number three systems disagree about — which is ERP and warehouse integration rather than an app install.
NEXT STEP
Returns that reach your warehouse system
Reverto handles the customer side. If the other side — restocking, refunds in the ERP, the inventory count — is where it breaks, that is the work we do.